Order Desk Assistant Manager

Role and responsibilities:

•Supporting customers by providing services required for a smooth sales transaction
•Assist in supervision of Order desk clerks
•Assist in issue resolution for the team
•Creating and enforcing work schedule for Order desk staff
•Daily balancing of customer payments – POS system
•Responsible in opening and closing of the Order desk showroom
•Managing and participating in the complete sales cycle.
•Work with all departments to satisfy clients needs– i.e. accounting & shipping.
•Continually maintaining and building relationships with new and existing clients with focus on contractors
•Ensuring accuracy in open and closing procedures.
•Providing product recommendations to clients.
•Providing post-sale customer service concerning warranty or deficiency claims
•Participate in training programs for updated knowledge of products
•Any other tasks and functions required

Requirements:
•Must have stone & tile industry knowledge

• Management or supervisor experience
• Must be organized and self motivated

Skills:
• Customer orientation: The ability to demonstrate concern for satisfying customers requests.
• Technical expertise: The ability to demonstrate knowledge and skills in a technical area regarding Pro desk products.
• Rigor: Ensure that the work is complete and accurate; carefully prepare orders; follow up with other employees to ensure
agreements and commitments are respected.
• Stress management: Ability to continue to function effectively under pressure and maintain self-control.
• Flexibility: Openness to different and new ways; willingness to change their preferred way of doing things.
• Initiative: Identify what needs to be done and do it before it is asked or before the situation demands it.
• Oral Communication: The ability to express oneself clearly in conversations and interactions with others.
• Written communication: The ability to express oneself clearly in professional writing.

Key performance indicators:
• Quarterly and yearly sales
• Growth from year to year
• Positive customer reviews
• Monthly sales growth
• Average profit margin
• Relationship Building
• Client Relationship Maintenance
• Post-Sale Customer Service
• Task and Function Execution

We want to thank you personally for applying to Ciot. Please note that we will review your application and only those
candidates selected for further consideration will be contacted directly. Again, thank you for your interest in a career at Ciot!
At Ciot, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all
qualified candidates, regardless of race, colour, gender, gender identity, sexual orientation, national or ethnic origin, age,
disability, religion or any other status protected by applicable legislation, including women, persons with disabilities, aboriginal
peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the
recruitment process.

At Ciot, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all
qualified candidates, regardless of race, colour, gender, gender identity, sexual orientation, national or ethnic origin, age,
disability, religion or any other status protected by applicable legislation, including women, persons with disabilities, aboriginal
peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the
recruitment process.